Privacy Policy

1. Commitment to Privacy

SelfStrata ("we", "our", or "us") is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how personal information is collected, held, used, and disclosed when committees, lot owners, and authorized representatives use the SelfStrata software platform.

2. Our Role: Platform & Data Processor

SelfStrata is a purpose-built software platform that enables self-managed strata committees and Owners Corporations to administer their own schemes. In this context:

• The Owners Corporation is the statutory custodian and controller of its Strata Roll and scheme records under the Strata Schemes Management Act 2015 (NSW).
• SelfStrata operates as a data processor, providing encrypted infrastructure and workflow tools that enable the committee to fulfill its statutory duties.

3. Information We Collect

To enable scheme administration, the platform collects and processes:

4. How We Use Information

Information is processed strictly for legitimate strata administrative purposes:

• Issuing levy notices, reconciling PayID and BECS settlements, and maintaining double-entry trust ledgers.
• Delivering statutory meeting notices, agendas, and minutes via electronic or physical postal service.
• Maintaining the statutory Strata Roll and generating Section 184 Strata Information Certificates.
• Preserving an append-only audit trail for statutory inspection and independent auditing.

We never sell, rent, or monetize personal information, and external MCP integrations enforce a strict Zero-PII boundary.

5. Australian Data Sovereignty & Non-Custodial Settlement

All primary customer databases and statutory document vaults are hosted in Sydney, NSW, Australia and protected with:

• Encryption: AES-256 encryption at rest and TLS 1.3 encryption in transit.
• Multi-Tenant Isolation: Strict scheme_id scoping and PostgreSQL Row-Level Security (RLS) preventing cross-scheme data access, alongside Lot Owner vs. Strata Committee visibility boundaries.
• Non-Custodial Zero-Float Settlement: Inbound levy receipts settle via licensed payment rails (Monoova, AFSL #421414) with 100% immediate sweep to the Owners Corporation's nominated ADI bank account ($0.00 overnight stored float).

6. Statutory Retention & Tombstoning (SSMA 2015 s 180)

Under Section 180 of the Strata Schemes Management Act 2015 (NSW), Owners Corporations must retain accounting records, minutes, correspondence, and Strata Roll entries for a minimum statutory period of 7 years.

Where an outgoing owner departs a scheme, active portal access and PayID aliases are deactivated upon settlement while historical ownership and ledger entries are preserved in read-only archival state for the statutory retention period.

7. Access, Correction & Inquiries

Under the Australian Privacy Principles, individuals may request access to or correction of their personal information via their elected Strata Committee or by contacting our Privacy Officer.