Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between SelfStrata Infrastructure ("SelfStrata", "we", "us") and the Owners Corporation or authorized Strata Committee subscriber ("you", "Subscriber") using the SelfStrata software application.

By signing up, accessing, or using the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and the governing laws of New South Wales, Australia.

3. Platform Eligibility

SelfStrata is engineered specifically for self-managed residential strata schemes. To use the platform, your scheme must satisfy the following criteria:

• Scheme Type: Residential strata schemes registered under NSW legislation.
• Scheme Size: Schemes comprising 20 lots or fewer.
• Turnover Limit: Schemes operating under the Australian Taxation Office (ATO) $150,000 gross turnover limit that are not registered for GST. The platform does not calculate or lodge Business Activity Statements (BAS) or GST returns.
• Self-Managed: Schemes where the Strata Committee administers its own affairs without an external strata managing agent holding financial custody.

4. Committee Obligations

As an authorized committee subscriber, you represent and warrant that:

• You hold valid legal authorization from the Owners Corporation to configure and operate the platform.
• You will ensure compliance with Section 256 of the SSMA 2015 regarding electronic notice delivery consent from lot owners.
• You will independently verify the accuracy of all financial distributions, levy calculations, supplier bank details, meeting minutes, and Section 184 certificates prior to formal issuance or disbursement.
• You will maintain appropriate statutory building and public liability insurance as required by Part 8 of the SSMA 2015.

5. Subscriptions, Wholesale Metered Disbursements & Standing Direct Debit

Subscription pricing is structured as a transparent flat fee of $10 AUD per lot per month, billed monthly in advance, with zero upfront stored utility float ($0.00 held overnight).

• Zero Contractor Cuts: We never take cuts, commissions, or rebates on maintenance invoices, trade contractors, or insurance premiums.
• Detailed Vault Statement Prior to Standing Direct Debit Pull ($100.00 Threshold or Monthly Close): On-demand wholesale disbursements (Australia Post mailroom letters, AI token queries, SMS notices, optional Open Banking CDR feeds, and Monoova PayID/BPAY/Direct Debit rail fees) are metered strictly at 100% upstream wholesale cost ($0 markup). Upon accrued unbilled usage reaching $100.00 AUD or at the close of each monthly billing cycle (whichever occurs first), SelfStrata generates and permanently archives a Detailed Itemized Wholesale Utility Statement in your scheme's 7-year Document Vault (SSMA 2015 s 180) prior to initiating collection.
• Standing Collection Authority: Pursuant to the scheme's executed dual wet-ink BECS Direct Debit Request (DDR), SelfStrata holds unconditional standing authority to collect each itemized statement balance (triggered at $100.00 AUD accrued spend or monthly close) automatically from the scheme's nominated ADI bank account upon Vault archival without requiring separate per-statement re-approval. Line-item billing inquiries may be raised within 30 days of statement issuance for reconciliation credit on the subsequent cycle.
• No Lock-In & Full Data Portability: Subscriptions may be cancelled with 30 days written notice, with full export of journals, roll records, and Vault documents in open formats (CSV, JSON, PDF).

7. Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law, SelfStrata provides the platform "as is" and "as available". While our calculation engines are designed in strict accordance with the formulas of the Strata Schemes Management Act 2015 (NSW), we do not warrant that calculations are error-free or that the software will prevent NCAT disputes.

Our total aggregate liability for any claim arising out of or relating to these Terms or the service is strictly limited to the total subscription fees paid by the scheme to SelfStrata during the twelve (12) months preceding the claim.

8. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of New South Wales and the Commonwealth of Australia. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales.